Get In Touch

If you have any questions or just want to chat about what we do and what we can offer, please get in touch using the form below.

Please note that we DO NOT respond to technical support requests using these contact details.
Please use the Customer Support Chatbot which you can find on every page of our website.

For all technical support you should either:

  • Search our Knowledge Base where you will find answers to the most frequently asked questions or,
  • Watch our Video Tutorials that will show you how to make the most of using safeMedicate’s tools and features.
  • Use our Customer Support Chatbot which you can find on every page of our website.

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Please note that we DO NOT respond to technical support requests using these contact details.

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International Contacts

  • USA & Canada

  • Australasia

  • We are in the process of appointing new distributors for Australasia and this information will be updated once details are confirmed.

Where We Are

  • Authentic World Ltd.
  • Unit 32 Cardiff Medicentre
  • Heath Park, Cardiff
  • CF14 4UJ
  • UK

  • Our Customer Support Service operates between the hours of 09.00-17.00 Monday to Friday only and excluding public holidays. Any support requests received outside of these times will be dealt with on the next working day.

Please note that we DO NOT respond to technical support requests using these contact details.

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